Business Admin Specialist

About the role

HSBC is seeking a Business Admin Specialist to support travel and expense policy updates and act as key liaison for FO T&E enquiries and issue resolution. The role also covers imaging and mailing activities, records retention, process improvement and partnership with Front Office teams and Business Risk.

Key responsibilities

• Support implementation of Travel & Expense policy updates and act as key liaison for FO T&E enquiries and issue resolution.
• Support the management of Imaging and Mailing activities, especially during crises or exceptional handling.
• Oversee and implement records retention and storage policies and practices.
• Lead or support new initiatives, third-party and outsourcing management, and ad hoc event management.
• Identify and drive process improvements across business administration and operational workflows.
• Partner with Front Office teams and Support Partners to resolve issues, and work with Business Risk and risk stewards to implement controls for new and existing processes.
• Maintain clear, up-to-date documented procedures and key controls, including exception handling.
• Take part in working groups and forums on new implementations or changes to Admin team activities.

Required profile

• Bachelor's degree in Business, Finance, Accounting, Economics, Banking or a related discipline.
• Good understanding of the Private Banking business and its governance, risk and control environment is an advantage.
• Highly organized, with strong administrative, analytical and problem-solving skills.
• Strong stakeholder management, collaboration and communication skills.
• Attention to detail, able to work independently and manage multiple priorities.
• Positive attitude, flexible mindset and team player.

Required skills

• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Enhanced vetting is required, involving additional checks during and after recruitment.