Business Analyst – Regional Marketplace Operations

About the role

Shopee’s Regional Marketplace Operations team is looking for a Business Analyst to help solve complex problems and design data‑driven solutions that improve the experience for buyers, sellers, and partners across multiple markets.

Key responsibilities

• Conduct quantitative and qualitative analysis of pain points in regional and local operations.
• Perform root‑cause analysis and launch programs that boost key user metrics.
• Build clear dashboards and visualisations to support data‑driven decision‑making.
• Develop analytical models and reporting processes based on industry best practices.
• Track the impact of initiatives and provide regular performance updates.
• Collaborate with product owners, developers, and local operations teams on user‑experience projects.
• Present findings and recommendations to stakeholders in a concise manner.
• Work with data‑engineering teams to ensure reliable pipelines and data quality.

Required profile

• Professional experience in user‑centric roles with strong analytical and problem‑solving abilities.
• Ability to generate impactful insights by understanding e‑commerce user needs.
• Capability to view projects from a macro perspective while maintaining attention to detail.
• Excellent communication skills for coordinating processes and projects with internal and external stakeholders.
• Comfort thriving in a dynamic, collaborative environment to drive business goals.

Required skills

• SQL
• Python