Cargo Duty Manager (Hub Ops and ULD Management)

About the role

Singapore Airlines is hiring a Cargo Duty Manager within its Cargo Division, covering Cargo Hub Operations and ULD Management. The successful candidate is overall in charge of the shift and the decision maker for cargo hub operations during the shift.

Key responsibilities

• Supervise and monitor aircraft rotation, disruptions and cargo operations so that all processes comply with airline requirements and company procedures.
• Manage and track freighter aircraft movements system-wide, and follow up with downstream stations for adequate resources when inbound flights arrive more than 1.5 hours late.
• Follow up on flight cancellations, re-routing, re-scheduling and diversions; approve flight delays for commercial, operational, technical and other reasons (crew, FTL, airport or airspace closures, curfews).
• Monitor charters, extra flight services and relief flights, and follow up on Delay Occurrence Reports (DOR) from stations, querying them if the cause of a delay is not explained.
• Manage freighter-related crises until the Crisis Management Centre is set up, and monitor hub performance against Service Level Agreements.
• Plan and deploy staff, equipment and other resources, and liaise with Ground Handling Agents on export, import, ECC, Coolport and E-Hub operations.
• Ensure special cargoes (Dangerous Goods, perishables, vulnerable and sensitive shipments) are handled according to SIA procedures, and that all reported irregularities are followed up.

Required profile

• Bachelor's degree or equivalent from a university.
• Safety and operations focused, service-oriented, with strong communication, analytical and interpersonal skills.
• Open to working rotating shifts.
• Preferred: cargo operations, weight & balance or customer handling experience, and a driving licence.

Required skills

• System knowledge and IT skills such as MS Word, Excel and RX.