Cargo Sales Account Officer

About the role

Singapore Airlines is hiring a Cargo Sales Account Officer for its Singapore Sales (Cargo) team in the Cargo Division. The officer works to maximise sales revenue from freight forwarders so that performance targets such as revenue, loads and load factor are met.

Key responsibilities

• Monitor forwarder performance and gather market intelligence on competitors and key accounts to support sales strategy
• Maintain regular contact with forwarders and support occasional after-hours customer requests
• Handle ad-hoc Cargo Space Management requests for weak flights and gather local cargo demand information
• Act as primary contact for assigned key forwarders and coordinate with SIN reservation to secure space, escalating to the Sales Manager when needed
• Consolidate allocation requests and ask regional supervisors and Sales Managers for allocations
• Work with the operational department on loadability and space needs, and coordinate with destination stations on security, trucking, equipment, weight limits and clearance
• Liaise internally on pricing items such as trucking, interline and cool room charges, and coordinate cross-functionally to secure capacity and trucking
• Help prepare contracts and ad-hoc shipment ratings, and investigate and verify post-flight billing disputes

Required profile

• Diploma in logistics, marketing, business or a sales-related course
• Experience in the air cargo industry with sales and account servicing
• Knowledge of local air cargo operations
• Driver's licence and own vehicle preferred
• Good communication, negotiation and analytical skills, and ability to persuade

Required skills

• MS Word and Excel
• SFM and other systems
• Customer-focused and service-oriented attitude