Case Management Officer (Psychological Medicine), 1-Year Contract

About the role

The Case Management Officer assesses, plans, coordinates, monitors and tracks cases to ensure continuity of care for patients. The officer works with a multi-disciplinary team of doctors, psychologists, nurses, medical social workers and other allied health professionals to provide timely and appropriate mental health support. The role reports to the Case Management Officer Lead and the Programme Director.

Key responsibilities

• Support clinicians in planning, executing and monitoring care plans, collaborating with community partners, educational institutions and healthcare partners to stabilise patients or improve clinical indicators
• Give prompt progress updates to attending physicians and consult them or the clinical supervisor when needed
• Follow up on patient and community partner queries within the same day for urgent cases and within 3 working days for normal ones
• Maintain accurate documentation in Epic and the patient database, and handle patient complaints and feedback
• Conduct patient home visits and accept GP, polyclinic and community partner referrals to the outpatient clinic
• Provide transitional care and discharge patients to community partners or GPs, and discuss cases with partners
• Network with and recruit community and GP partners, and help plan engagement meetings with new partners
• Work with a team of case management officers to meet the clinical KPIs of the ASCAT/AFTERCARE team
• Maintain project databases and KPIs

Required profile

• Bachelor's degree, preferably in Nursing, Biomedical Sciences, Psychology or Healthcare
• At least 4 years of experience managing mental health conditions, including 2 years in a hospital
• Prior experience in inpatient or outpatient psychiatric settings, and experience leading a team, is an advantage
• Nursing background with an advanced or postgraduate diploma in mental health, and a social work background, are also advantageous
• Ability to communicate in local languages and dialects with patients and caregivers

Required skills

• Good computer literacy, including MS Office (Word, Excel, PowerPoint)
• Strong organisational, interpersonal and communication skills
• Ability to multi-task, work independently and collaborate as a team