Case Management Officer (WEHS) - Adolescent Depression Programme

About the role

The NUH Integrated Program for Management of Depression in Adolescents (IPMDA) provides holistic, integrated care for adolescents with depression. Case Management Officers assess, plan, coordinate, monitor and track cases to ensure continuity of care, working with a multidisciplinary team of doctors, psychologists, nurses, medical social workers and allied health professionals.

Key responsibilities

• Clinical roles: provide emotional support for youths and their parents; conduct intake calls and sessions; give clinical and psychosocial assessments, diagnosis and care goal planning; deliver psycho-education, counselling and telecommunication support; monitor medication and appointment adherence; advise on relapse prevention; assess patient needs and risks.
• Liaise with patients, families, schools, protection services and other external stakeholders, and coordinate resources such as school counsellors and community services.
• Collaborate with the multidisciplinary care team to formulate patient cases and provide optimal care.
• Administrative: triage and assess referral cases under the supervision of a psychiatrist; collect, clean and maintain patient data for clinical and research purposes; track and report quality clinical indicators; maintain an up-to-date list of community resources in the Western Region; initiate discharge planning.
• Assessments: administer brief assessments such as MMSE and Conner's Continuous Performance Test when needed.

Required profile

• Recognized degree, preferably in Psychology, Nursing or a healthcare-related field.
• Trained and accredited Care Management Officer with appropriate experience in mental health care, including inpatient or outpatient settings.
• Nursing education with an Advanced or Postgraduate Diploma in Mental Health.

Required skills

• Computer literacy: MS Office (Word, Excel, PowerPoint).
• Strong organizational, coordination, interpersonal and communication skills.
• Ability to handle inquiries and complaints from physicians, staff and patients, and to multi-task and work independently and as part of a team.