Case Manager

About the role

Gravitas Recruitment Group is seeking a Case Manager in Singapore to coordinate and oversee end-to-end case management in a fast-paced, regulated environment. The role acts as a key point of contact for clients and internal stakeholders, ensuring timely, compliant and high-quality outcomes while keeping accurate records and safeguarding confidential information.

Key responsibilities

• Manage a caseload from intake to closure, covering assessment, planning, implementation, monitoring and review.
• Conduct needs assessments, identify risks and develop structured case plans with clear goals and timelines.
• Liaise with internal teams and external partners to coordinate services, referrals and follow-ups.
• Maintain comprehensive case notes, documentation and reporting in line with policy, audit and data protection requirements.
• Monitor progress against outcomes, resolve barriers and escalate complex or high-risk cases appropriately.
• Ensure compliance with relevant legislation, safeguarding standards, organisational procedures and ethical practice.
• Communicate clearly with clients, providing guidance, updates and managing expectations with sensitivity.
• Contribute to service improvement through feedback, trend analysis and quality assurance activities.

Required profile

• Proven experience in case management, care coordination, claims handling, social services, healthcare, insurance, legal support or a similar case-based role.
• Relevant qualification in social work, psychology, nursing, counselling, community services, health sciences, law or equivalent practical experience.
• Strong understanding of risk assessment, safeguarding, confidentiality, consent and professional boundaries.
• Willingness to undergo background screening and comply with relevant regulatory checks where applicable.

Required skills

• Excellent written and verbal communication, with the ability to produce clear reports and accurate records.
• Strong organisational skills, able to prioritise competing deadlines and manage a high-volume caseload.
• Competence with case management systems, Microsoft Office and accurate data entry.
• Ability to work independently and collaboratively, with sound judgement and attention to detail.

What we offer

• Structured onboarding and ongoing training.
• Opportunities to develop specialist expertise and progress within case management.
• A supportive team environment focused on quality outcomes.