Client Advisor (Sales) - Luxury Fashion

About the role

The Client Advisor (Sales) position at the Paragon store is in the luxury fashion industry. The role combines personalized customer service and relationship building with driving sales performance. Pay is base salary plus individual and store commission.

Key responsibilities

• Build emotionally enriched, loyal client relationships through personal connection and CRM initiatives, and create memorable, confident experiences for each client.
• Drive sales by understanding client needs and achieving individual KPIs: sales targets, sales per transaction, units per transaction and conversion rate.
• Help with daily and weekly sales reporting to head office where necessary.
• Maintain a clean, tidy store and stockroom, display new stock attractively, and record all stock transfers to minimise loss.
• Acquire new clients for the Ferragamo database and keep existing clients updated regularly.
• Lead on the selling floor, supporting individual and team objectives and being accountable for sales results.

Required profile

• At least 1 year of work experience in retail, fashion, luxury, beauty, customer service or hospitality.
• Business-level spoken English and strong communication skills.
• Able to work independently, with attention to detail, in a fast-paced environment, and comfortable working towards individual sales targets under pressure.
• Willingness to work retail hours, including mornings, afternoons, full shifts, weekends and public holidays.