Client Advisor / Senior Client Advisor

About the role

This role delivers a personalised premium client experience in a luxury boutique, combining sales with relationship building. The advisor acts as an ambassador of the Maison, helping clients feel like part of a small group of valued people and turning them into brand advocates.

Key responsibilities

• Deliver an exceptional in-store experience: greet every customer, maintain high standards, show solid product knowledge and follow retail guidelines.
• Partner with boutique and local management on in-store and off-site events and networking.
• Capture client data accurately for follow-up and use available tools to explore follow-up opportunities.
• Achieve and ideally exceed sales targets while handling negotiations and objections, and support after-sales clients with recommendations.
• Stay informed on industry news and competitors, and act as a Maison ambassador by telling its story and describing pieces, collections, construction, materials, care and design.
• Deliver daily boutique operations: comply with security and operational policies, help with set-up and breakdown, assist with merchandising, displays and back-stock, and take part in daily and annual inventories and audits.
• Support special projects such as price changes and back-office tasks.

Required profile

• Proven success and experience in luxury retail or service in a similar sales and customer service position.
• Good knowledge of the local market, including competitors and clients.
• Excellent written and spoken English; other foreign languages highly appreciated.
• Organised, with familiarity with general IT skills and MS Office.