Client Service Associate - Luxury Fashion (AUNZ Market)

About the role

TDCX, a global business process outsourcing company, is hiring a Client Service Associate for its luxury fashion client serving the AUNZ market. You will help deliver excellent service to partner brands through customer care, issue resolution and after-sales support.

Key responsibilities

• Deliver an excellent customer experience across all relevant communication channels.
• Identify and analyse customer issues and provide strategic solutions to meet their needs.
• Process data accurately using the company's systems and tools, following the group data security policy, and escalate emergencies to the team leader while proposing improvements.
• Identify trends in customer satisfaction and propose improvement plans.
• Work with the existing customer service team to provide strong after-sales services.
• Follow company policies and procedures, build sustainable customer relationships and go the extra mile.
• Carry out other duties assigned by management, including supporting the Quality Management System.

Required profile

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor's degree, Postgraduate Diploma, Professional Degree or Master's degree in any field.
• Two years of experience in retail sales or customer service for luxury/high-end goods, or in contact centre/e-commerce activities.
• Ability to multi-task and tailor responses to individual customer needs.
• Strong communicator with good listening, empathy and phone etiquette.
• Excellent verbal and written English and the language of the supporting market.
• Flexible to work shifts, weekends and public holidays when required.

Required skills

• Comfortable working with computers and multiple systems.
• Salesforce, SAP and CRM are a plus.

What we offer

• Attractive remuneration and great perks.
• Medical, insurance and social security coverage.
• World-class workspaces, engaging activities and recognition programs.
• Learning and development plans, coaching and mentoring.
• Flexible working arrangements and easy access by public transport.