Cloud Infrastructure Executive

About the role

TOUCH Community Services is looking for a Cloud Infrastructure Executive to support the implementation, administration and maintenance of the organisation's cloud and IT infrastructure. The role ensures the availability, security and reliability of cloud services and enterprise infrastructure while supporting digital transformation and day-to-day operations. It works closely with internal stakeholders, vendors and technical teams.

Key responsibilities

• Support the implementation, administration and maintenance of cloud and on-premises infrastructure, ensuring high availability and performance.
• Assist in deploying, configuring and maintaining Microsoft Azure services and hybrid cloud environments.
• Maintain servers, storage, networking, virtualisation platforms and backup solutions.
• Support user administration, identity and access management, including Microsoft Entra ID (Azure AD) and Microsoft 365.
• Perform system monitoring, health checks, patch management and routine maintenance.
• Troubleshoot infrastructure, network and cloud incidents and coordinate with vendors.
• Support infrastructure upgrades, migrations and technology refreshes.
• Maintain documentation, asset inventories, configurations and standard operating procedures.
• Ensure compliance with cybersecurity policies and governance requirements, and support disaster recovery, backup and business continuity.
• Provide technical advice to internal users and take part in after-hours maintenance when required.

Required profile

• Diploma or degree in Information Technology, Computer Science, Engineering or a related field.
• Minimum 2-3 years of experience in IT or cloud infrastructure support.
• Hands-on experience with Microsoft Azure; Microsoft 365 and Entra ID knowledge is essential.
• Experience with external vendors and managed service providers, and Azure certifications (e.g. AZ-900 or AZ-104), is an advantage.

Required skills

• Basic Windows Server administration and familiarity with VMware or Hyper-V.
• Networking basics: TCP/IP, DNS, DHCP, VPN, firewalls and Wi-Fi.
• Backup, disaster recovery and infrastructure monitoring tools.
• Basic cybersecurity awareness.

Applications are submitted online using the application form together with an updated resume.