Commercial Manager, Ground Handling

About the role

SATS, headquartered in Singapore, is a major provider of air cargo handling services and airline catering, with a Ground Handling business at its Singapore hub. The Commercial Manager manages airline accounts, drives commercial growth and strengthens customer partnerships, acting as the main link between airline customers and internal stakeholders. The role also supports regional commercial initiatives and network opportunities across the SATS Group.

Key responsibilities

• Acquire new ground handling contracts and renew existing customer agreements.
• Conduct commercial reviews, pricing analyses and prepare proposals, quotations and contract documentation.
• Manage airline accounts to maximise revenue and strengthen long-term partnerships.
• Act as primary commercial interface with airlines: service reviews, SLAs, operational meetings, billing and commercial disputes, and ad hoc charter and private jet handling.
• Maintain contract, pricing and customer data in CRM systems and support SAP commercial processes such as rate maintenance, sales orders and billing.
• Support budgeting, forecasting, profitability analysis and costing.
• Build relationships with airline stakeholders, act as a trusted advisor, organise customer events and corporate giveaways.
• Support the APAC network strategy and marketing team, deepen collaboration with existing customers, promote SATS network capabilities and represent SATS at industry events.

Required profile

• Bachelor's degree in Business, Marketing, Aviation Management or a related discipline.
• 5 years of relevant experience in account management, commercial operations, business development or aviation-related industries.
• Experience managing B2B relationships, contract negotiations and commercial proposals.
• Prior aviation, airline, airport or ground handling experience highly preferred.

Required skills

• Strong commercial acumen and ability to analyse financial data, pricing models and business performance.
• Stakeholder management, negotiation and influencing skills.
• Analytical, planning and organisational skills.
• Familiarity with SAP, CRM platforms and Microsoft Office is an advantage.