Community Affairs Communications and Content Manager

About the role

Microsoft's Cloud Operations & Innovation (CO+I) team manages the full lifecycle of its cloud infrastructure, from site selection to operations, across more than 400 datacenters in 34 countries. It is looking for a Community Affairs Leader in APAC focused on Community Communications and Content. The role leads the community communications strategy to build trust, understanding and support among communities, stakeholders and internal decision-makers through strategic communications, local narratives, storytelling, stakeholder engagement and reputation management. It works with Community Affairs Managers, country and global Communications teams, Public Affairs and internal teams.

Key responsibilities

• Develop community communications and content strategies across APAC markets, with narratives that stay globally consistent while highlighting local impact and social value.
• Create high-impact stories on datacenter development, community investment, sustainability, education and skills, innovation and local partnerships, and coordinate content such as case studies, stakeholder briefings, blogs, event materials and internal communications.
• Build reusable narrative frameworks, messages, templates and toolkits that keep quality and consistency while respecting cultural and local relevance.
• Partner with APAC Community Affairs and Public Affairs, Communications and policy teams to gather insights, identify storytelling opportunities and channels, and build trusted relationships with internal and external partners.
• Identify priority topics through media, social media and stakeholder listening, and communicate clearly and transparently on jobs, workforce development, sustainability, construction impacts and local benefits.
• Track engagement, storytelling and content performance metrics, identify scalable best practices, and manage agencies and vendors with clear briefs, timelines, quality standards and measurable outcomes.

Required profile

• Bachelor's degree in communications, marketing, public relations, public affairs, community affairs or a related field, or equivalent experience.
• Experience in Community Affairs, Communications, Marketing, Public Relations or a related discipline.
• Experience developing and executing a communications strategy and program across the APAC region or multiple APAC markets.
• Experience working across multiple stakeholder groups and functions.
• Preferred: experience in corporate social responsibility, sustainability, ESG or social-impact communications; experience using media monitoring, social listening and performance data; understanding of community trust, reputation and social licence in major infrastructure projects.

The role requires meeting Microsoft, customer and/or government security screening requirements, including a Microsoft Cloud background check on hire and every two years thereafter. Applications are accepted on an ongoing basis until the position is filled.