Community Programme Manager

About the role

Open Government Products (OGP) is a fast-paced, open-sourced team within the Singapore government that builds citizen apps and automates public agency operations. Its Public Engagement (PE) team connects OGP's work with the people and communities it serves, runs campaigns, manages media and partner relationships and maintains the public presence. The Community Programme Manager owns end-to-end community programmes that bring volunteers, students, builders and civic tech practitioners together through hackathons, steward cohorts and communities of practice, turning participants into contributors and organisers.

Key responsibilities

• Plan and deliver hackathons, steward cohorts and communities of practice, from design and recruitment through to follow-up, making events an entry point to a longer relationship.
• Grow and support Build for Good, recruiting, onboarding and coaching volunteers, and giving them playbooks, tools and recognition.
• Build the community behind the mission, working with PE on how communities amplify campaigns and taking part in the work.
• Set and track indicators for retention, contribution and sentiment, run surveys and feedback loops, and turn results into decisions.
• Capture problems and ideas from the community and pass them to the civic tech builders, and help teams reach a ready audience of testers and early users.
• Maintain playbooks, templates and evidence so other teams and partners can run similar programmes.

Required profile

• At least 5 years of experience running community, volunteer, youth or civic programmes.
• A track record of building something that lasted beyond one event, such as a volunteer network, alumni community or recurring programme.
• Experience with hackathons, open-source or tech-for-good communities is a strong advantage.
• Experience in community building, tech-for-good communities or the non-profit sector is a strong advantage.
• A technical background is not required.

Required skills

• Strong organiser and communicator who can motivate volunteers without formal authority and write clearly for different audiences.
• Comfortable with data: able to design a simple survey, read the results and change the programme accordingly.
• Takes initiative and is comfortable with ambiguity.

What we offer

• Ownership and autonomy, including the freedom to voice opinions and suggest future directions.
• Rapid prototyping, with a focus on testing ideas quickly.
• Flexible work arrangements based on what works best for the team and its members.
• Dedicated yearly learning months and hackathons for continuous learning.