Competence Development Specialist (1 Year Contract)

About the role

This is a one-year fixed-term role performing first-line reviews across key Fit and Proper due diligence processes. It covers declarations, probity checks, financial soundness matters, monitoring submissions, CBS sampling, CPF MediSave matters and contract-related triggers, ensuring they are reviewed accurately, followed up promptly and documented completely. The role supports the team in keeping reliable records, meeting operational timelines and escalating exceptions, and reports to the Lead, Fit & Proper Standards & Monitoring.

Key responsibilities

• Act as an independent assessor for Annual Fit and Proper declarations and ongoing screening matters from CBS sampling, monitoring and ad hoc declarations, evaluating facts, evidence, explanations, risk factors and requirements.
• Formulate clear, proportionate, evidence-based recommendations for Enhanced Monitoring, including measures, duration, conditions, escalation requirements and closure criteria.
• Ensure approved monitoring measures are executed on time and track completion of conditions, submissions, evidence, due dates, breaches and follow-up to closure.
• Issue sanctions promptly in line with the relevant sanction frameworks.
• Complete assessments, reviews, monitoring actions, escalations and case closures within service-level agreements.
• Maintain accurate trackers, registers, case files, evidence, correspondence and audit trails, and carry out reconciliations and quality checks.
• Identify recurring exceptions, process gaps, control weaknesses and automation opportunities, and support improvements to procedures, templates, trackers, workflows, dashboards and reporting.
• Compile operational statistics, status updates, ageing information and supporting data for team and management reporting.

Required profile

• Diploma, degree or professional qualification in business, finance, risk management, compliance, insurance or a related discipline.
• 2-3 years of relevant experience in operations, compliance, business quality, due diligence, customer or representative administration or governance within financial services or insurance is preferred.
• Strong analytical, documentation and organisational skills; candidates with these may also be considered.

Required skills

• Spreadsheets, trackers and basic data compilation for operational reporting.
• Experience with spreadsheets, trackers, workflow tools or case-management systems is advantageous.