Country Head of Operations Excellence

About the role

The Country Head of Operations Excellence will lead DHL's operational excellence agenda across the country, aligning local initiatives with regional and global strategies. This senior position drives continuous improvement, compliance, and sustainability while ensuring high service quality for customers.

Key responsibilities

• Define and execute the country and cluster OE strategy, translating it into deployment plans, goals, and performance metrics.
• Act as QHSE Management Representative, overseeing ISO 9001 and ISO 45001 certifications and ensuring compliance with DHL standards and local regulations.
• Partner with country, cluster and regional stakeholders to meet OE and business objectives, delivering service quality and contractual commitments.
• Lead standardisation, digitalisation and data‑driven performance initiatives such as OMS, LOGICS, MRP and BRM, and advance ESG programmes.
• Build, develop and manage high‑performing OE teams, fostering a culture of inclusion, safety and integrity.

Required profile

• Minimum 10 years of experience in Operations Excellence, continuous improvement or project management, with at least 1‑2 years in a comparable leadership role.
• Proven ability to work effectively in a matrix organisation.
• Strong knowledge of regulatory and compliance frameworks (QHSE, ISO standards).
• Demonstrated success leading large‑scale programmes and cross‑functional projects.

Required skills

• Six Sigma or equivalent structured problem‑solving methodology.
• Warehouse Management Systems (WMS) expertise.
• Operations Management System (OMS) implementation experience.
• Familiarity with LOGICS, MRP and BRM tools.
• Experience with automation/robotics solutions in warehousing environments.