Customer Care Consultant

About the role

AIG is looking for a Customer Care Consultant to join its multi‑channel Customer Care team. You will provide phone, email and digital support for a range of consumer and commercial insurance products, handling policy servicing, renewals, cancellations and new business enquiries.

Key responsibilities

• Deliver high‑quality voice and non‑voice customer service and sales for inbound transactions.
• Update and maintain accurate interaction records in the CRM system.
• Meet or exceed contact‑centre KPIs, including quality score, handling time and call volume.
• Resolve customer problems, feedback and complaints promptly and professionally.
• Promote and cross‑sell AIG products when appropriate to drive revenue.
• Collaborate with teammates and stakeholders to improve service processes.
• Participate in ad‑hoc projects, training and continuous‑improvement initiatives.

Required profile

• Excellent telephone etiquette and communication skills.
• Resilient, resourceful and self‑motivated.
• Strong initiative and ability to work independently.
• Ability to handle overtime or additional duties during peak periods.

Required skills