Customer Service Assistant

About the role

The Customer Service Assistant will support Toll Group’s logistics and transport operations in Singapore by building strong relationships with customers and ensuring service commitments are met.

Key responsibilities

• Develop and maintain professional customer relationships.
• Support account management and transaction processing activities.
• Liaise with internal teams and external stakeholders to meet contractual obligations and service standards.
• Respond to customer queries and resolve issues in line with agreements and established processes.
• Follow standard operating procedures to complete routine and semi‑routine tasks.
• Execute new assignments under guidance and adhere to operational guidelines.

Required profile

• Prior experience in an operational or support role.
• Vocational or technical training is advantageous.
• Ability to follow established procedures and work accurately.
• Entitlement to work in Singapore and willingness to undergo pre‑employment checks.

Required skills

What we offer

• Inclusive and diverse workplace culture.
• Industry‑leading training and development opportunities.
• Opportunity to contribute to essential logistics services across food, fuel, medicine and rescue sectors.