Customer Service Associate, Group Contact Centre

About the role

The Group Contact Centre at Ng Teng Fong General Hospital is looking for a Senior / Customer Service Associate to provide contact centre services to patients and the public, such as handling general enquiries and appointment scheduling requests. The role reports to the Institution Lead, Group Contact Centre, and suits someone who can work in a fast-paced environment while navigating complex healthcare needs.

Key responsibilities

• Deliver excellent customer service to callers by understanding their needs
• Provide timely, accurate and appropriate information and assistance to address enquiries
• Book or reschedule appointments based on caller requests
• Handle other hotline administrative functions such as emails, referral requests and emergency activation
• Liaise with other hospital departments so that requests are followed up and resolved

Required profile

• Minimum diploma in any discipline; fresh graduates are welcome
• 1 to 2 years' experience preferred in healthcare, contact centre or service-related industries
• Fluent communication and reading/writing in English and mother tongue
• Pleasant, cheerful personality with good interpersonal skills
• Able to adapt to a fast pace, multi-task and work under pressure
• Willing to work rotating shifts, including public holidays and weekends, and stand by when required

Required skills

• Computer literacy
• Good typing skills