Senior Customer Service Associate

About the role

Haulio, a digital haulier founded in 2017 in Singapore, connects more than 800 trucking and haulage companies through its digital container trucking platform. It is hiring a full-time, on-site Senior Customer Service Associate in Singapore who manages customer inquiries and issues by phone, email and digital channels, and coordinates with operations and logistics teams to resolve service challenges.

Key responsibilities

• Handle customer inquiries and issues via phone, email and digital channels, giving timely and accurate responses.
• Work with operations and logistics teams to resolve service challenges and give status updates on container movements.
• Monitor service levels, identify recurring issues and recommend process improvements to improve the customer experience.
• Mentor junior team members, support training initiatives and help document customer service procedures and best practices.

Required profile

• Strong customer-facing skills, with a focus on resolving issues efficiently.
• Ability to drive customer satisfaction through proactive communication and follow-up.
• Professional phone etiquette and clear verbal and written communication across diverse customer segments.
• Experience in logistics, transportation or technology platforms is an advantage.
• Comfortable working in a fast-paced environment, managing multiple priorities and paying attention to detail.
• Diploma or degree in Business, Communications, Supply Chain or a related field preferred.
• A strong network of truckers in Singapore is mentioned as desirable.

Required skills

• Customer support and customer service.
• CRM systems and digital tools to track interactions and service performance.
• Problem-solving and collaboration with cross-functional teams.