Customer Service Executive (Airfreight)

About the role

A well-established logistics and freight forwarding operation is hiring a Customer Service Executive for its airfreight desk. You will be the main point of contact for clients, airlines and overseas partners, helping cargo move efficiently and giving customers timely, accurate support throughout the shipment lifecycle. The role suits someone who enjoys a fast-paced, detail-oriented environment.

Key responsibilities

• Handle airfreight enquiries promptly and professionally, giving accurate information on rates, routing and transit times
• Process bookings and coordinate with airlines and overseas agents to confirm space, schedules and cargo movements
• Prepare and verify shipping documents such as airway bills, export declarations and related compliance paperwork
• Track shipments end to end, flagging delays or irregularities and keeping customers informed
• Resolve customer issues and complaints quickly, escalating where needed
• Maintain accurate records of bookings, correspondence and shipment status
• Work with internal operations teams on capacity, priorities and special cargo needs
• Help improve service delivery by spotting recurring issues and suggesting process improvements

Required profile

• Diploma in logistics, supply chain, business administration or a related field
• Experience in airfreight or logistics operations, preferably in freight forwarding or cargo
• Knowledge of airfreight documentation and export/import procedures
• Strong written and spoken English, able to deal with clients, airlines and international agents
• Customer-first attitude, good problem solving and attention to detail
• Ability to work independently and in a team

Required skills

• Microsoft Office, especially Excel, Word and Outlook
• Airfreight documentation and export/import procedures