Customer Service Executive

About the role

Toll Group, a logistics, transport and supply chain company part of Japan Post, is hiring a Customer Service Executive in Singapore. The role delivers high-quality customer service to support business growth and improve the customer experience, while also helping drive customer satisfaction and retention.

Key responsibilities

• Train and guide newly joined staff on the correct procedures and equip them with the tools and knowledge they need.
• Monitor and coordinate shipments: check the Batam agent's daily shipment forecast, ensure LCL cargo is checked and collected on time, and support planning of vessel loading, berthing and rescheduling.
• Liaise with the Singapore and Batam operations teams and with internal teams on warehouse and shipment arrangements.
• Issue Bills of Lading and other shipping documents, declare customs clearance permits, and respond to customs queries.
• Handle daily incoming and outgoing orders, arrange deliveries and collections, and resolve customer enquiries in line with agreements and operational processes.
• Follow up promptly to maintain a high standard of customer service, and carry out other customer service duties assigned by the Manager or Supervisor.

Required profile

• Must be entitled to work in Singapore.
• Willingness to undergo pre-employment checks, including a criminal history check and medical.
• The employer encourages applications from candidates whose experience does not match every requirement, provided they have similar skills and are willing to learn.