Customer Service Officer

About the role

The Customer Service Officer will manage order processing and the preparation of complete export shipping documentation. You will act as a key liaison between internal teams, external customers across APAC and globally, and shipping partners to ensure smooth product delivery.

Key responsibilities

• Process orders and generate full sets of export documents including invoices, packing lists, bills of lading, certificates of origin and FORM E.
• Prepare shipping documents required under Letters of Credit and ensure zero discrepancies.
• Liaise with shipping companies and coordinate logistics activities.
• Communicate effectively with internal and external customers to understand requirements and achieve win‑win outcomes.
• Submit LC and shipping documents to banks or customers within stipulated timelines.

Required profile

• At least O/A level or a relevant diploma.
• Minimum 3 years of experience in customer service, order processing or export documentation.
• Good working knowledge of SAP R/3 (preferred).
• Familiarity with Incoterms and Letters of Credit verification.
• Positive attitude, self‑motivated, strong communication and interpersonal skills.
• Willingness to learn in a fast‑paced environment and able to start on short notice.

Required skills

• SAP R/3
• Incoterms
• Letters of Credit verification

What we offer

• Leave, insurance, medical, dental and optical benefits.
• 5‑day work week, working hours 8:00 am – 5:15 pm.
• Company transport from designated pickup points.