Customer Service Officer – SEA Region

About the role

The Customer Service Officer for the SEA region will manage end‑to‑end order‑to‑cash processes, coordinate export shipments and ensure high levels of customer satisfaction across Singapore and neighbouring markets. You will act as a key liaison between customers and internal teams, guaranteeing accurate order fulfillment and compliance with trade regulations.

Key responsibilities

• Execute the full Order‑to‑Cash cycle, including order entry, processing, delivery coordination, invoicing support and shipment tracking.
• Handle both inter‑company and third‑party customer orders, ensuring timely and accurate fulfillment.
• Coordinate export shipments, preparing shipping documents, booking carriers and following up on deliveries.
• Maintain proactive communication with customers regarding order status, product availability and delivery updates.
• Perform regular checks on pricing, credit blocks and compliance within SAP.
• Ensure adherence to export control regulations and internal operational procedures.
• Collaborate closely with Supply Chain, Logistics, Warehouse, Finance and Sales teams.
• Support resolution of customer complaints and raise Non‑Conformance Management cases when needed.
• Monitor order fulfillment performance and contribute to continuous‑improvement initiatives.
• Maintain accurate master data and operational documentation in SAP.
• Provide backup support to the Customer Service team during absences.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Supply Chain, Logistics or a related field.
• 2–4 years of experience in customer service, order management, logistics or supply‑chain operations.
• Experience coordinating export shipments in a regional environment is preferred.
• Strong knowledge of Order‑to‑Cash processes and trade compliance.
• Excellent communication and stakeholder‑management abilities.
• Detail‑oriented and able to thrive in a fast‑paced environment.

Required skills

• SAP ERP (SD/MM modules preferred)
• Microsoft Office applications