Customer Service Support - Logistics (FLC)

About the role

Maersk is looking for a Customer Service Support person to liaise with customers and the operations team on order fulfillment, inventory and shipment matters. The role also covers reporting, vendor invoice checks and warehouse supply coordination.

Key responsibilities

• Liaise with customers and the operations team on order fulfillment, inventory and shipment activities
• Provide customers with information and feedback on operational issues and help coordinate their resolution
• Generate KPIs and transactional reports for internal and external customers on a timely basis
• Verify vendor invoices and follow up with vendors on discrepancies
• Monitor warehouse supply usage and raise purchase orders for replenishment
• Coordinate urgent order fulfillment with customer, operations and the transporter
• Keep system transactions accurate and up to date
• Carry out other duties assigned by the manager and comply with company policies

Required profile

• Diploma or degree in Business Studies, Administration, Management, Logistics or Transportation, or equivalent
• At least 1 year of relevant experience in the logistics industry preferred
• Good verbal and written communication skills with internal and external customers
• Able to work in a fast-paced, pressured environment as part of a team

Required skills

• Computer proficiency with MS Office (Word, Excel, Outlook)
• Warehouse Management System (WMS) and/or Exceed system