Customer Success Manager (APAC)

About the role

BitGo, a digital asset infrastructure company providing custody, wallets, staking, trading, financing, stablecoins and settlement services, is hiring a Customer Success Manager based in Singapore. The CSM works with institutional clients and partners across the APAC region, helping them leverage BitGo's product suite and achieving their investment goals. The role works cross-functionally with Sales, Engineering, Product and Support.

Key responsibilities

• Serve as a dedicated advisor to institutional clients, helping them navigate and optimise BitGo's offerings
• Build and maintain strong relationships with key stakeholders
• Develop tailored success strategies with clients, including goals and KPIs
• Hold regular check-ins to review progress and share insights on platform enhancements
• Use customer usage data to recommend actions that drive adoption
• Lead strategic business reviews with executive and technical stakeholders
• Work with Sales on renewals and upsells, and with Solutions Engineering on onboarding and activation of new accounts
• Translate customer feedback into product improvements and monitor customer health to reduce churn
• Advise on deployment strategies via in-person meetings, video calls and digital messaging

Required profile

• 2+ years in account management, customer success or a similar role in technology or financial services
• Experience managing high-value customer portfolios ($1M+ ARR) and driving expansion and renewals
• Ability to guide customers through complex technological or operational transitions
• Excellent communication with executives and technical stakeholders, and project management skills
• Familiarity with the cryptocurrency ecosystem, trading or digital asset custody is a plus

Required skills

• Analytical skills to interpret customer data
• Ability to build structured success plans and track progress
• Problem-solving and proactive risk management

What we offer

• Competitive base salary, bonus and equity
• 100% company-paid health insurance for employee, partner and dependents
• Paid parental leave and paid vacation
• Free custom lunches, dinners and snacks
• Computer equipment and workplace furniture