Data Analyst

About the role

This role is responsible for collecting, analyzing and interpreting data to support decision‑making and provide insights to the organization. It works closely with the Tech Marketing Engineer to enable data‑driven decisions, optimise processes and achieve strategic objectives.

Key responsibilities

• Collect, record and analyse data using established protocols, producing visualisations and reports.
• Generate actionable insights from metrics such as Star Rating, NPS, calls and returns to improve customer satisfaction.
• Collaborate with the Tech Marketing Engineer to support data‑driven decisions and process optimisation.
• Communicate findings and recommendations to stakeholders for review and feedback.

Required profile

• Minimum 4 years of professional experience in data analytics or related fields.
• Bachelor’s or higher degree in Mathematics, Statistics, Economics, Computer Science or a comparable discipline.

Required skills

• Python programming
• R programming
• SAS software
• SQL
• Tableau
• Power BI
• Machine Learning techniques
• ETL processes
• Data visualisation
• Data modelling
• Data warehousing
• Statistical analysis