Delivery Officer (Transport & Process Officer)

About the role

Zuellig Pharma, a leading healthcare solutions company in Asia, is looking for a Delivery Officer (Transport & Process Officer) to oversee and manage daily transport operations and system integrations across its Singapore warehouses. The role acts as the core link ensuring seamless product flow, tracking compliance and extracting performance insights to drive continuous improvement.

Key responsibilities

• Manage all transportation and system matters across the warehouses, troubleshoot operational and system issues quickly and monitor operations to spot bottlenecks early.
• Use SAP to research, track and resolve order discrepancies, and review delivery orders, PIC details, customer addresses and dispatch routings for corrections.
• Ensure FarEye compliance, monitor daily order distributions and track-and-trace metrics so stock moves correctly and deliveries are reliable.
• Run daily data extraction and analysis, prepare performance metrics, achievement logs and monthly vendor performance scorecards, and present reports and gap analyses to leadership.
• Keep internal and external stakeholders informed and act as the main contact between third-party transport providers, Customer Service and the Dispatch Team.

Required profile

• Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business or a related field.
• 1 to 3 years of experience in transport planning, control tower operations or logistics dispatch.
• Experience in the pharmaceutical/healthcare sector or a GDP-compliant environment is a strong advantage.
• Exceptional communication, follow-up, time management and planning skills.

Required skills

• Familiarity with SAP, TMS, EPOD and FarEye (or similar GPS tracking/fleet management systems).
• Advanced Excel, including analytics, formulas and charts.
• Proficiency in MS PowerPoint for business presentations.
• Basic knowledge of logistics-related accounting.