Desktop Support Specialist

About the role

A proactive, customer-focused Desktop Support Specialist is sought to join a team in Singapore. The role covers troubleshooting user incidents and service requests, resolving client platform issues and keeping communication clear so that issues are resolved quickly and customers are satisfied. The position is based in the office.

Key responsibilities

• Troubleshoot and resolve desktop support incidents and service requests for walk-in and onsite roaming users
• Diagnose and fix client platform problems to restore functionality
• Respond promptly to escalated incidents, investigate root causes and provide temporary or permanent solutions
• Keep stakeholders informed with timely status updates during incident resolution
• Follow up on reported issues until fully resolved and document accurate information
• Manage customer expectations and escalate potential issues to the Team Lead proactively
• Track incident progress in the ticketing system

Required profile

• At least 2 years of experience providing technical support
• Experience supporting government agencies
• Experience supporting large user bases (100+ users)
• Ability to work effectively in a team environment

Working hours are staggered 8.5-hour shifts between 7:30am and 9:00pm (SGT), Monday to Sunday, including public holidays.