Director, Facilities Management

About the role

JLL is hiring a Director of Facilities Management to lead its onsite facilities management team and deliver comprehensive facility and property services for a client. The role ensures maintenance services match contractual commitments, operational budgets and JLL quality standards, while overseeing vendor contracts, financial processes, risk mitigation and client relationships.

Key responsibilities

• Oversee daily operation and maintenance of facilities, including M&E systems, housekeeping, conference rooms, vending, transport, F&B and site upkeep, and prepare and update the monthly preventive maintenance register
• Analyze call-outs and maintenance requests, supervise office churn and moves, manage facilities software (Corrigo) and KPIs, and deliver projects on time, within budget and to quality standards
• Define technical and commercial terms and tender documents for Annual Maintenance Contracts, run competitive tenders, negotiate SLAs with procurement, audit subcontractors and verify training commitments
• Track facility expenses, manage invoices, help formulate annual maintenance budgets, handle client billing and follow up on outstanding payments
• Compile and review monthly management reports and MIS documents, ensure statutory compliance and minimum wage legislation, and implement facility policies and the annual site Operations Manual
• Propose cost savings initiatives, manage vendor expenses and act as the main liaison with clients and business unit representatives
• Manage the onsite JLL team, conduct performance reviews, recommend training, train staff and vendors, lead weekly client huddles and present monthly reports and quarterly business reviews
• Update the Emergency Response Plan, run drills, provide after-hours emergency support and carry out compliance audits

Required profile

• Bachelor's degree in Facilities Management, Engineering, Business Administration or a related field, or equivalent practical experience in property operations
• At least 7 years of facilities management experience in building operations or property management
• Technical and project management background with exposure to M&E systems and maintenance scheduling
• Proven client relationship management and communication skills with clients, vendors and internal teams
• Financial acumen in tracking expenses, managing invoices and supporting operational budgets
• People management ability to lead, train and review onsite teams