Director, Internal Communications

About the role

The Director, Internal Communications leads the Bank's Internal Communications centre of excellence, managing and improving its internal channels so they are effective, audience-focused, measurable and aligned to strategic priorities. Working in the Internal Campaigns, Governance and Channels team, the role holder strengthens editorial planning and channel governance, uses audience insight and analytics to improve reach and engagement, and partners with Corporate Affairs, Brand & Marketing, digital, technology and employee experience teams.

Key responsibilities

• Manage priority internal channels, including publishing standards, editorial planning, content flow, quality control and channel guidance and standards
• Support integrated editorial planning across Group-wide priorities such as financial results, enterprise campaigns and employee engagement initiatives
• Create, edit and publish content such as articles, leadership messages, campaign copy and colleague updates
• Support major Group-wide communications moments and help coordinate communications across businesses, functions and markets
• Track and report on channel and content performance, develop insights and support dashboards and measurement frameworks

Required profile

• 10+ years of experience in internal, corporate or employee communications, ideally in a large global or matrix organisation
• Strong expertise in internal communications channels and digital platforms, including channel strategy, governance and optimisation
• Excellent editorial, copywriting and storytelling skills
• Proven ability to manage senior stakeholders and Group-wide communications

Required skills

• Channel strategy and management
• Copywriting and content writing
• Editorial planning
• Data and insights
• Stakeholder management
• Strategic and digital communication, governance and process improvement

What we offer

• Competitive salary and benefits under the Fair Pay Charter
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits in some locations
• Annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months) and volunteering leave (3 days)
• Flexible working options and patterns
• Wellbeing support through Unmind, development courses, an employee assistance programme and mental health first aiders
• Ongoing learning and reskilling opportunities