Director, People Operations & Enablement

About the role

Airwallex, the AI-native financial operating system used by more than 675,000 businesses, is hiring a Director, People Operations & Enablement based in Singapore. You will build and scale a world-class People Operations function that supports the company's rapid global growth, designing and optimizing people processes across the employee lifecycle from pre-onboarding to exit, while leading change management and driving process innovation.

Key responsibilities

• Build and lead a scalable People Operations function to support headcount growth in existing and new global locations.
• Design, implement and continuously improve people operations processes covering onboarding, mobility, performance, exits and everything in between.
• Identify process and tool inefficiencies, introduce new solutions and drive change management initiatives to improve employee experience and operational excellence.
• Oversee the operations of a shared service center, ensuring high-quality, compliant and consistent HR service delivery globally.
• Develop and track key metrics and dashboards, report regularly to senior management, and partner with senior leaders, HR Business Partners, Talent Acquisition, Finance and Legal to align People strategy with business goals.
• Leverage data and analytics to inform decisions, champion new technologies and HR systems, and foster a culture of innovation and continuous improvement.
• Ensure compliance with labor laws and HR best practices across jurisdictions, and build a world-class People Ops team.

Required profile

• Experience in a scale-up environment across multiple geographies.
• Prior experience leading and transforming a shared service center team.
• Adept at change management, metrics reporting and measuring success and outcomes.
• Willingness to take ownership, lean into the details while seeing the bigger picture.
• Preferred: experience in a global fintech or high-growth technology company, and experience navigating complex regulatory environments and supporting organizational transformation.

The role is full time and based in Singapore. Applications are made through the company's careers site or its official LinkedIn page; Airwallex does not accept unsolicited resumes from recruiters and will not ask for bank details or sensitive IDs during the process.