Embedded Regional Operations Manager - APAC

About the role

Control Risks' Embedded Consulting team is hiring a Regional Operations Manager for the Asia Pacific region to support a major tech client. The role works with the client's investigations team, which monitors and mitigates platform risks to the company and its users. You will manage a team that uses data analytics and investigative skills to mitigate risks linked to organized crime, human trafficking and other crimes. The workplace is on site.

Key responsibilities

• Identify, organize, drive and supervise daily tasks and projects for the APAC embedded program, working with the client and their direct reports to develop and execute projects.
• Act as the ultimate subject matter expert in product development and quality, ensuring projects meet the program's high standards.
• Prioritize team responsibilities in line with the client's mission and lead the scheduling team, giving guidance and mentorship.
• Identify new requirements and adjust procedures, policies and business practices as needed.
• Identify programmatic and training needs of the team (staffing, vendor tools, training, events) and communicate them to the client manager or Control Risks.
• Model best business practices and give feedback and guidance to analysts.
• Work on complex cases for the investigations team.

Required profile

• 8-10 years of experience or demonstrated skills.
• Previous experience in trust and safety, fraud detection or risk management within a user-centric platform.
• Forward-thinking strategist who anticipates emerging risks and devises effective strategies, products and methodologies.
• Ability to craft and deliver intelligence reports on geopolitical, cyber and violent actor behaviour and their impact on product exposure.
• Track record of analysing and mitigating high-impact threats and threat actors.
• Experience managing projects with organization-wide implications and collaborating with cross-functional stakeholders across multiple locations and time zones.
• Excellent communication and presentation skills.

Required skills

• Proficiency in SQL.
• Experience with data analysis tools and techniques to inform risk management decisions.
• Understanding of the criminal applications of technology preferred.