Loss Prevention Manager

About the role

The Loss Prevention Manager manages the daily functions of the department to protect property assets, employees and guests, while maintaining legal logs, certifications and documents and keeping Standard Operating Procedures in place. Staff are trained in emergency procedures and accident and fire prevention measures. The position balances guest and employee satisfaction with the operating budget.

Key responsibilities

• Assist the Director of Engineering with fire prevention programs and emergency preparedness, and conduct quarterly OSHA/safety audits, incident tracking and hazard abatement
• Develop shut-down procedures and comply with laws, safety regulations and key control guidelines
• Maintain a monthly checklist of CCTV, alarmed doors and duress alarms, and inspect recording systems during patrols
• Oversee loss prevention operations: patrols, emergency response, investigations, shipping and receiving, the electronic key system and manager on duty duties
• Guide the Accident Prevention Committee and oversee the first aid program
• Monitor General Liability and Worker's Compensation claims and protect company assets
• Handle complaints, settle disputes and resolve grievances
• Train staff, develop training programs and set quality standards for customer service
• Build links with local law enforcement and emergency services, and report to executives and supervisors

Required profile

• High school diploma or GED, or a 2-year accredited degree
• 5 years of experience in security, loss prevention or a related field, or 3 years with a 2-year degree
• Leadership, communication and problem-solving skills