Event Engineer (AV Systems / IT Support)

About the role

Amazon's Event Production team in Singapore provides video conferencing and audio-visual (AV) support in meeting rooms at Amazon locations worldwide, and also supports basic IT equipment and services. As an Executive Business Center (EBC) Event Service Engineer, you work with the EBC program within AWS to support in-person customer briefings that help customers move toward the AWS Cloud. You are based onsite in EBCs in Singapore and provide "white glove" support, preparing meeting rooms and handling day-of briefing escalations.

Key responsibilities

• Provide Windows/Mac OS support and user hardware, software and peripheral support
• Create and maintain documentation
• Provide break/fix support for video conferencing equipment in meeting rooms and assist high-level customers with its use
• Coordinate equipment for meetings, including video conferencing gear, displays, projectors, speakers, microphones, cameras, telephones, laptops, media players, document cameras and more
• Set up and strike AV room furniture such as tables, chairs, lecterns, pipe and drape, easels and other equipment
• Help customers find and schedule meeting rooms, and train them to use self-service tools
• Assist customers with event services such as production, livestreaming and remote recording, and provide courteous phone and chat support
• Maintain good relationships with internal customers and colleagues, adjust your schedule to support business needs, track work via the ticketing system and help event organizers with presentation formatting
• Resolve or escalate technical issues in EBC rooms; operate cameras and livestream equipment and edit video content as required

Required profile

• Minimum diploma or equivalent in Information Technology or an AV-related discipline
• 3+ years of experience in AV systems deployment and troubleshooting, video conferencing interfaces, signal flows, operations and maintenance
• Practical IT support experience and proven ability to independently diagnose and resolve AV/IT issues in a multi-user, high availability environment
• Strong communication skills, with experience supporting senior executives and high-profile stakeholders
• Willingness to work flexible shift patterns and be onsite Monday through Friday; must be authorized to work in Singapore without sponsorship

Required skills

• Basic IT support: Windows/Mac OS, networking fundamentals, hardware and software troubleshooting
• Preferred: 2+ years of networking (DNS, DHCP, SSL, OSI model, TCP/IP)
• Preferred: 1+ year of Windows Server technologies (AD, DFS, Print Services, SCCM)
• Preferred: 2+ years of PC repair, troubleshooting, deployment and liquidation
• Preferred: 1+ year of IT client, server and network service delivery