Executive Assistant – Luxury Hotel

About the role

The Executive Assistant will support daily operations at The St. Regis Singapore, ensuring smooth guest experiences and efficient office administration. This role combines front‑of‑house hospitality with back‑office coordination in a luxury environment.

Key responsibilities

• Greet visitors, determine purpose of visit, and escort them to the appropriate destination.
• Open, read, and draft responses to routine correspondence; attach relevant files.
• Take, distribute, and archive meeting minutes.
• Handle incoming and outgoing mail, including courier and fax.
• Create and maintain both electronic and paper filing systems for records, reports, and documents.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Enter and retrieve information from computer databases, update records, and respond to guest inquiries.
• Operate standard office equipment such as telephone, fax, photocopier, calculator, and other peripherals.
• Document and communicate guest requests or complaints to the appropriate personnel.
• Uphold company policies, maintain a professional appearance, protect confidential information, and safeguard company assets.
• Support team goals, listen to employee concerns, and communicate clearly and professionally.
• Assist guests, including those with disabilities, and ensure a welcoming atmosphere.
• Perform light physical tasks such as moving objects up to 10 lb.

Required profile

• Professional demeanor with a clean, uniform appearance.
• Strong commitment to confidentiality and data protection.
• Excellent communication skills and courteous telephone etiquette.
• Ability to work collaboratively and respond to employee and guest concerns.
• Physical capability to lift, carry, push, or pull items up to 10 lb.

Required skills

• Proficiency with word processing software.
• Proficiency with spreadsheet applications.
• Experience using database software.
• Ability to create presentations using presentation software.
• Competence operating standard office equipment (telephone, fax, photocopier, calculator).