Executive / Senior Executive, NCIS Inpatient Ops & Financial Counselling

About the role

The Executive / Senior Executive supports the clinical operations of the National University Cancer Institute, Singapore (NCIS) at National University Hospital. The role manages and coordinates the day-to-day inpatient patient journey, covering admissions, billing and financial counselling, working closely with clinical, nursing and administrative teams. Depending on the portfolio, the incumbent may also supervise a small team of ancillary or administrative staff and support service improvement.

Key responsibilities

• Coordinate patient financial arrangements, including deposits, subsidies, insurance and Medisave requirements, and handle complex financial counselling cases
• Support inpatient workflows such as planned admissions, transfers and discharge processes, and coordinate bed requirements with the Business Management Unit
• Work with doctors, nurses, allied health, Finance and other stakeholders to resolve operational issues affecting patients
• Coordinate with Finance on charge codes, price updates and billing arrangements, and resolve billing discrepancies
• Monitor occupancy, planned admissions, discharges and other patient-flow indicators, and track inpatient operational indicators
• Perform billing to external clients, internal cost transfers and billing to patients
• Review admission, discharge and patient-flow processes and provide regular updates on capacity and operational issues
• Coordinate meetings, support budget monitoring, and assist with audits and reviews of inpatient operations and financial counselling

Required profile

• Degree in Healthcare Administration, Business Administration or a related field
• 2 years of relevant experience in healthcare operations, patient services, financial counselling, billing or healthcare administration is advantageous
• Strong patient-service orientation, stakeholder coordination and problem-solving skills
• Able to work independently and collaboratively in a multidisciplinary environment

Required skills

• Proficiency in Microsoft Excel and PowerPoint
• Good attention to detail with financial information, and good written and verbal communication
• Analytical and report-writing skills
• Flexible and able to work under pressure