This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Executive, VIP Reservations (Call Centre)
Resorts World Sentosa · Singapour
Job description
About the role
The Executive, VIP Reservations will provide top‑tier service to guests, handling reservations and enquiries through a call centre environment. You will ensure bookings are processed accurately and efficiently while delivering a memorable experience for VIP members.
Key responsibilities
- Deliver excellent service and maximise guests’ experience by understanding and meeting their expectations.
- Handle and process calls and emails from guests, ensuring bookings and requests are accurate, timely and exceed service standards.
- Coordinate with internal departments to satisfy guest enquiries and arrange products and services for RWS members and guests.
- Handle and resolve guest feedback in a professional manner.
Required profile
- Minimum age of 21 years as required by the regulatory authority.
- Diploma with proficiency in Microsoft Office applications.
- Relevant customer‑service experience in a call‑centre or hotel environment.
- Willingness to work rotating shifts, including weekends and public holidays.
Required skills
- Microsoft Office
- Opera reservation system (advantage)
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Resorts World Sentosa
Singapour