Field Service Engineer

About the role

We are looking for a Field Service Engineer to install, commission, and maintain our autonomous robots at customer sites across Singapore and abroad. The role involves hands‑on technical work, troubleshooting, and customer training.

Key responsibilities

• Collaborate with presales to conduct site surveys and determine optimal robot deployment.
• Set up, commission, test and troubleshoot robots on‑site, addressing hardware, software and network issues.
• Perform regular maintenance, repairs and document service reports.
• Travel to local and international customer locations, providing support on short notice, including night shifts and holidays.
• Train end‑users on safe operation and produce user manuals and service guides.

Required profile

• Diploma in Engineering or related field.
• Minimum 2 years experience servicing electronic and mechanical equipment.
• Experience with AGVs/AMRs and Ubuntu Linux environments.
• Strong problem‑solving ability and effective communication in English.

Required skills

• AGV and AMR troubleshooting.
• Ubuntu and Linux system configuration.
• Hardware, electronics and software debugging.
• Network configuration basics.
• Use of mechanical, electrical and electronic tools.
• Docker and Unix shell scripting knowledge.