Field Service Technician (Singapore)

About the role

TOMRA Singapore, part of TOMRA Collection and one of the operators behind the Beverage Container Return Scheme (BCRS), is hiring a Field Service Technician. The technician acts as a front-line representative to customers such as retailers and shopping centres, and to members of the public, across sites throughout Singapore. The first stage is installing and maintaining trial RVMs; once the network is established, the technician works mainly on the road in their region, visiting the office or warehouse occasionally for administration and spare parts.

Key responsibilities

• Install, set up, service, repair, modify, upgrade, commission, recondition, calibrate, clean and test systems
• Report service assignments and faults online and/or on paper
• Train customers and new colleagues
• Drive long distances, attend occasional out-of-area call-outs and after-hours call-outs
• Provide excellent customer service to retail outlets and, occasionally, members of the public
• Monitor RVMs using TOMRA back-office systems and work closely with the service team
• Manage tools, test equipment, technical documentation and van kits/spares, and analyse areas for product improvement
• Comply with TOMRA SAFE Standards and workplace safety guidelines

Required profile

• Minimum 2-3 years of field service or maintenance experience with electromechanical systems
• Valid driving licence and ability to drive in Singapore
• Ability to stand for long hours and travel across Singapore
• Willingness to handle tools, spare parts and equipment, and to attend after-hours call-outs
• Awareness of WSH standards and compliance with WSQ safety guidelines
• Preferred: technical/vocational qualification (e.g. NITEC, Higher NITEC, Diploma); strong relevant experience may be considered

Required skills

• Independent installation, troubleshooting, repair and calibration of equipment
• Interpreting technical manuals, engineering drawings and schematics
• Basic IT, mobile apps and remote monitoring systems
• Customer service orientation and strong communication skills

Immediate availability; 3-month probation period.