Front Desk & Admin Officer (West Singapore)

About the role

Join a vibrant front‑office team where every day brings new interactions. As a Front Desk cum Admin Officer you will be the first point of contact for visitors and callers, while providing essential administrative support to keep the service centre running smoothly.

Key responsibilities

• Maintain a constant presence at the front counter, greeting and registering walk‑in customers using the case management system.
• Manage the queue, track walk‑in numbers manually when the system is down, and ensure timely assistance.
• Handle telephone and inbound email enquiries courteously and efficiently.
• Conduct daily operational checks, replenish collaterals, and prepare the centre before opening.
• Provide administrative support such as filing, data entry, printing, and mailing of letters.
• Set up videoconferencing and other communication equipment for scheduled appointments.
• Assist customers with digital apps, online services, and portal‑based application forms.
• Support ad‑hoc events and perform any additional duties assigned by the supervisor.

Required profile

• Minimum GCE ‘O’ Level qualification.
• Prior experience in customer service or front‑office support is an advantage.
• Strong interpersonal and communication skills with the ability to handle enquiries tactfully.
• Ability to work both independently and as part of a team.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.

What we offer

• Contract position with a monthly salary range of SGD 2,200 – 2,600.
• Incentives and performance‑based bonuses.
• Work hours: Monday to Friday, 8:15 am – 6:30 pm with a 1‑hour break.
• Multiple location options across Boon Lay, Jurong, Clementi, Queenstown and Bukit Batok.