Game Operations Specialist (Entry-Level)

About the role

HoYoverse develops immersive virtual world experiences for games such as Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis and Zenless Zone Zero, and aims to engage fans and build an inclusive global community. This entry-level Game Operations Specialist role focuses on understanding players in target regions and supporting regional operations.

Key responsibilities

• Player Experience & Insights: use community observation, surveys, in-depth interviews and player sentiment analysis (forum and community data) to understand player preferences and needs in target regions, and regularly deliver data-driven recommendations on product optimization, localization and operations
• Community & User Management: run day-to-day operations and engagement across global communities (e.g. Discord), interact with players, aggregate feedback and flag shifts in sentiment or potential PR risks
• Beta Testing Support: help manage tester access, facilitate player communication and identify localization or cultural sensitivity issues, recommending cultural adaptations from a localized user perspective

Required profile

• Current university student or recent graduate with a Bachelor's degree or higher
• Professional working proficiency in English or Mandarin; basic Mandarin is preferred, Japanese or Korean is a plus
• Follows the Japanese or Korean gaming markets and understands local community dynamics
• Passionate about gaming, with a solid understanding of player behaviour and market trends; familiarity with ACG culture is a plus