GI Specialist – Telesales

About the role

As a GI Specialist in Telesales, you will act as the subject‑matter expert on protective insurance and financial planning, engaging customers over the phone to recommend suitable policies for individuals and families.

Key responsibilities

• Conduct telemarketing calls to promote general insurance products to existing and prospective customers.
• Deliver clear, honest sales pitches that reinforce Income’s brand image.
• Recommend appropriate policies, identifying cross‑selling and up‑selling opportunities.
• Follow up on enquiries and drive direct product activations.
• Meet KPIs for sales performance, call quality, lead clearance and talk time.
• Collaborate with Team Managers on business development and sales strategy implementation.

Required profile

• Minimum GCE ‘N’ Levels, 3 GCE ‘O’ Levels passes or NITEC certification.
• Relevant insurance certifications (e.g., BCP, PGI, HI) are a plus.
• Previous experience in the insurance industry is advantageous.
• Professional, well‑spoken telephone manner with strong verbal communication.
• Motivated, persuasive, and able to handle challenges.

Required skills

• Proficiency in Microsoft Office.