Global Account Manager

About the role

DHL Express Singapore is seeking a Global Account Manager to lead the profitable development of its worldwide customer portfolio. Reporting to the Senior Manager, Industry Development, you will act as a strategic partner for key accounts, ensuring long‑term business growth across the DHL network.

Key responsibilities

• Identify, establish and manage multi‑tier relationships with customers and internal DHL teams.
• Drive sales improvement through regionally harmonised processes and clear understanding of customer expectations.
• Lead customer presentations, proposals and coordinate activities to retain and grow sustainable revenue.
• Develop and manage after‑sales strategies for designated accounts.
• Provide regular revenue and activity reporting to senior management.
• Support regional bidding or RFQ processes when required.

Required profile

• Minimum 5 years of experience in account management, business development or consultative sales within a service‑related industry.
• Degree in Business or a related discipline.
• Strong teamwork, collaboration and communication abilities.
• Familiarity with the international express or air transportation sector is an advantage.

Required skills

What we offer

• Career development with a global market leader.
• Comprehensive learning and development programmes.
• Inclusive workplace culture with competitive benefits and wellness initiatives.