Global Last Mile Operations Specialist

About the role

Plaud is seeking a Global Last Mile Operations Specialist to oversee the end‑to‑end flow of orders from ERP systems to logistics partners, ensuring timely and accurate delivery for customers worldwide.

Key responsibilities

• Manage order dispatching from overseas ERP systems to logistics partners’ platforms, handling exceptions and data discrepancies.
• Optimize order‑to‑logistics‑channel matching rules based on speed, cost and business priorities.
• Monitor real‑time status of last‑mile shipments, identify and resolve delivery delays, lost parcels or address errors.
• Collaborate with carriers, warehouse and IT teams to troubleshoot and close exception tickets.
• Develop standardized workflows for recurring issues such as customs clearance or delivery failures.
• Compile weekly and monthly reports on exception types, volumes and resolution progress, and propose optimization strategies.

Required profile

• Experience managing order dispatches within ERP systems.
• Proven ability to troubleshoot logistics exceptions and coordinate cross‑functional teams.
• Strong analytical mindset for reporting and root‑cause analysis.

Required skills

What we offer

• Market‑competitive compensation.
• Global exposure and fast career development.
• Dynamic, innovation‑focused work environment.