Guest Relations Manager

About the role

This part‑time, on‑site position in Singapore is responsible for being the main point of contact for visitors, partners and guests, ensuring a professional and welcoming experience.

Key responsibilities

• Greet and assist guests, manage inquiries and coordinate appointments and meeting logistics.
• Maintain accurate visitor records and handle service concerns, escalating issues when necessary.
• Collaborate with internal teams to improve guest experience processes.
• Support training of front‑of‑house staff on guest service standards and implement feedback mechanisms.

Required profile

• Strong guest‑facing experience in Guest Relations or Customer Service with a focus on customer satisfaction.
• Excellent verbal and written communication skills for interaction with diverse and international stakeholders.
• Experience training or coaching front‑of‑house or customer‑facing teams.
• Proven organisational and time‑management abilities with attention to detail.
• Ability to remain calm and professional under pressure and handle sensitive situations constructively.
• Prior experience in hospitality, corporate reception, utilities or infrastructure sectors is an advantage.
• Relevant diploma or degree in Hospitality Management, Business, Communications or equivalent practical experience.

Required skills

• Proficiency with office software and visitor management tools.