Guest Service Agent – Pools & Recreation

About the role

Join the Pools and Recreation team at Marina Bay Sands as a Guest Service Agent. You will be the first point of contact for guests using the Infinity Pool, delivering warm hospitality and ensuring a memorable experience.

Key responsibilities

• Welcome and engage guests at the Infinity Pool, providing a brief overview of available offerings.
• Escort guests to their allocated sun beds and ensure the area is clean, tidy, and ready for the next visitors.
• Take and process food and beverage orders, and respond to guest inquiries promptly.
• Manage towel distribution, maintain the towel counter, and keep the pool deck presentable.
• Conduct pool tours, monitor activities, and report any suspicious behavior to the manager.
• Communicate non‑pool related requests to the appropriate departments and follow up to ensure fulfillment.
• Collaborate with other hotel departments, recommend local events, and contribute ideas for operational improvements.

Required profile

• Primary education preferred; prior customer‑service experience is an advantage.
• Excellent guest‑relations and communication skills with strong command of spoken and written English.
• Attention to detail, ability to work shifts in an outdoor pool environment, and willingness to work with minimal supervision.
• Team‑player attitude, proactive initiative, and a professional, well‑groomed appearance.

Required skills