Guest Services Agent – Front Desk

About the role

The Guest Services Agent is the face of the hotel, welcoming guests, managing check‑in and check‑out, and ensuring a smooth, memorable stay. You will work at the front desk of Holiday Inn Singapore Little India, handling cash, currency exchange, and guest inquiries with professionalism and a friendly attitude.

Key responsibilities

• Greet all guests warmly, use their names when possible, and create a welcoming atmosphere.
• Perform check‑in, check‑out, and room change procedures, entering accurate data into the hotel reservation system.
• Handle cash transactions, maintain the cashier float, and process currency exchange requests.
• Upsell seasonal packages, frequent‑flyer programs, and IHG Rewards Club offers to increase RevPAR and total revenue.
• Address guest complaints, inquiries, and requests, escalating to the Duty Manager when necessary.
• Manage night‑shift reports, prepare morning reports, and ensure all necessary forms are ready for arrivals.
• Maintain up‑to‑date knowledge of hotel promotions, IHG brand properties, and accounting policies.

Required profile

• Professional, personable, and natural demeanor with guests and colleagues.
• Proactive attitude, taking initiative and ownership of tasks.
• Strong attention to detail and ability to handle financial transactions accurately.
• Excellent communication skills in English.

Required skills

• Cash handling and cashier float management.
• Operation of hotel reservation and front‑desk systems.
• Currency exchange processing.