Head of Partners, APAC

About the role

NiCE is looking for a senior leadership, commercially sharp, relationship-first partnerships executive to own APAC partner growth. Reporting directly to the VP Partner Sales, International, you will lead a team of 8-10 partner managers across India, the Middle East, ANZ, Japan and South-East Asia. Partner-led revenue is growing quickly, and the role aims to accelerate that momentum by deepening strategic relationships, raising execution quality and aligning the partner ecosystem to the AI-first CX transformation.

Key responsibilities

• Own and execute the APAC partner strategy, aligned to international commercial objectives and partner-led revenue targets, and build a partner ecosystem across GSIs, hyperscalers, system integrators, BPOs and VARs
• Establish executive-level relationships with partner leadership and work with AWS and Microsoft on co-sell, marketplace and joint go-to-market motions
• Drive partner-sourced and partner-influenced pipeline to meet quarterly and annual revenue targets, using Salesforce and regular QBRs, MBRs and weekly deal reviews
• Build joint business plans with Tier 1 and Platinum partners and work with sales, marketing and pre-sales to turn opportunities into deals
• Lead, mentor and develop 8-10 Partner Managers, hiring, onboarding and retaining talent in line with headcount plans
• Drive enablement programmes (certifications, AI readiness training, joint presales) and develop partner-led reference and lighthouse accounts
• Represent NiCE at major APAC events, build C-suite relationships and report regularly to the VP Partner Sales, International

Required profile

• 12+ years in partner sales, alliances, channel or business development in B2B SaaS or AI/CX, with significant APAC experience
• Proven track record of building partner-led revenue across at least two of India, ANZ and Japan
• Experience leading a team of 8+ partner managers in a multi-country regional role
• Bachelor's degree; MBA or equivalent executive programme is advantageous

Required skills

• Deep knowledge of GSI and hyperscaler operating models, with C-level and VP-level APAC relationships
• Ability to structure partner programmes, protect deal economics and align incentives
• Credible AI and CX fluency, with strong executive presence
• Pipeline management, sales cadence and partner governance; fluent English, with Mandarin or Japanese a significant advantage