Head of Personalisation – Luxury eCommerce

About the role

The Head of Personalisation will shape and execute the go‑to‑market strategy for 2‑TIMES’ luxury online retail experience. Reporting to the VP of Technology, you will own the full product lifecycle across web, mobile and microsite platforms, driving high‑touch, data‑driven experiences for private clients.

Key responsibilities

• Lead product strategy and end‑to‑end development for the multi‑platform eCommerce and content portfolio.
• Identify and pitch market‑disrupting technologies, then oversee design, development and launch.
• Build and refine subscription‑based eCommerce solutions, covering UI/UX, feature design and platform management.
• Research and implement process improvements in collaboration with design, development and data teams.
• Define and monitor pricing strategy and KPIs for new features.
• Mentor product, CRM and operations team members, fostering creative problem‑solving.

Required profile

• Proven senior‑level experience leading product development for eCommerce or digital luxury services.
• Strong understanding of luxury consumer behavior and high‑touch personalization.
• Strategic thinker capable of translating user insights into actionable product roadmaps.
• Excellent leadership and cross‑functional collaboration skills.

Required skills

• Product management expertise.
• eCommerce platform knowledge.
• User experience (UX) design principles.
• Data‑driven decision making.